Frequently Asked Questions
Expert answers to your hair growth and scalp care inquiries
How long does it take to see results from Neofollics products?
Results vary by individual, but most users begin to see visible improvements in hair thickness and scalp health within 3 to 6 months of consistent daily use.
Are your products safe for color-treated hair?
Yes, all Neofollics shampoos and conditioners are formulated to be gentle and sulfate-free, making them perfectly safe and effective for color-treated or chemically processed hair.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 24 hours, and delivery times range from 3 to 7 business days depending on your location.
Can I return a product if it is not suitable for me?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are Neofollics products clinically proven?
Absolutely. Our formulations are based on extensive scientific research and contain high concentrations of active ingredients that are clinically proven to stimulate hair growth.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your shipping country.