Returns & Exchanges
At Neofollics Hair Technology, we stand by the quality of our hair growth solutions and offer a 30-day return window for products in their original packaging. Your satisfaction and hair health are our top priorities, and we aim to make the return process as seamless as possible.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship the Items
Affix the provided return label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt.
Receive Your Refund
Once our laboratory team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing